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Customer Service Specialist with diverse skills in remittances and fraud prevention
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Competencies
Provided billing, remittance, and fraud prevention services, demonstrating strong client interaction skills.
Utilized Word, Excel, and PowerPoint for documentation, reporting, and presentations in daily tasks.
Communicated effectively in English (oral and written) to assist clients and coordinate tasks.
Handled computer operations and multimedia tools to support customer interactions and administrative duties.
Participated in activities aimed at preventing fraudulent transactions, ensuring transaction security.
Education
Languages
Summary
Experienced in remittance services, fraud prevention, and customer support. Skilled in office software, bilingual communication, and team leadership. Committed to delivering excellent service and continuous learning.
Key Achievements
- Handled billing, remittance payments, and fraud prevention at Western Union and Remesas Vimenca.
- Developed skills in customer service, demonstrating adaptability and leadership in fast-paced environments.
- Gained proficiency in office software and intermediate English communication.
Experience
Servicio al cliente
Facturación en Caja, Pagos y envíos de remesas, Prevención de Fraude