This is my profileContact via CazVidCarlos
Insurance Claims Adjuster with 10+ years of customer service expertise
Contact
Competencies
Performed vehicle and medical claims processing, interfacing with clients and providers to ensure efficient resolution.
Provided technical support, billing, and assistance for North American telecommunications, focusing on customer satisfaction.
Managed teams, delivered training, and optimized call handling processes in customer service environments.
Taught English to diverse age groups; provided English-Spanish translation and interpretation on offshore rigs.
Created reports, timesheets, and documentation for rig operations and team management.
Education
Languages
Summary
Experienced insurance claims adjuster and team supervisor with a background in teaching and offshore reporting.
Key Achievements
- Handled vehicle damage and medical claims as a senior adjuster at Centris, maintaining communication with external stakeholders.
- Led training and team development initiatives as a Supervisor at Sutherland Global Services, improving onboarding and soft-skills.
- Taught English across multiple levels, demonstrating versatility and ability to adapt teaching approaches.
Experience
Medical and property damage adjuster
Currently handling vehicle damage and medical payments claims., Senior level adjuster, maintain communication with body shops, attorneys, medical providers, doctors, etc. to provide the best resolution for our customers thinking in the company.
Supervisor
In charge of the nesting team (new hires)., Build reports, growth people, teach soft-skills and the best ways to handle calls., Take care of the absenteeism, shrinkage, etc., Teach new people how to perform their job properly.
English Teacher
Teach the English language to people of any age: Levels taught: Freshman, Sophomore, Jr, Senior.
Interpreter/Roustabout Offshore
Build-up reports in Excel and Word, with translation., Build-up the timesheet, translation in meetings for foreign people english-spanish., As well, used to help in other areas to improve my knowledge in different ways on board the Rig Deep Driller 7.
Supervisor
Phone assistance for North American cell phone company “Sprint”, technical support, billing, collections, general assistance., Next position: Supervisor assistant, in charge to help agents with their calls’ issues, make reports using Excel, helping to improve the campaign, quality monitoring of calls.