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carlos
Cloud Monitoring Observability Engineer
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Competencies
Experiencia demostrada en New Relic (APM, Synthetic Monitoring).
Experiencia demostrada en Splunk (Dashboards, Alerts, RCA).
Experiencia demostrada en Splunk Open telemetry (Open-telemetry metrics, APM).
Experiencia demostrada en AppDynamics (APM, Agents).
Experiencia demostrada en Dynatrace (APM).
Education
Summary
Cloud Monitoring Observability Engineer buscando nuevas oportunidades
Experience
SRE | DevOps Monitoring and Observability Engineer
Designed and optimized Splunk New Relic dashboards, Dynatrace and AppDynamics reports to deliver real-time visibility into application performance and reliability for retail apps reducing monthly incident events by 30%.. Configured proactive alerts across monitoring platforms, reducing critical production incidents and improving system resilience.. Automated configuration updates with YAML/JSON and executed GitLab pipelines, streamlining deployments and ensuring consistency across environments.. Managed enterprise iPads and mobile devices through MDM/JAMF, overseeing compliance, security policies, and application version control.. Partnered with SDETs and developers to troubleshoot complex issues, providing actionable insights that accelerated QA and development cycles.. Maintained repository integrity and stable application versions, supporting reliable and scalable deployments in Kubernetes.. Implemented Terraform automation to scale Kubernetes deployments.. Pushed configuration settings to AWS S3 for remote applications on mobile devices.. Leveraged Quantum Metrics to monitor customer journeys and optimize eCommerce user experience.. Analyzed JAVA applications to identify bugs.
Monitoring Solutions Engineer
Conducted infrastructure and application analysis to identify performance gaps and monitoring needs.. Implemented a cost-effective monitoring solution using Prometheus and Grafana.. Designed dashboards and metrics to provide visibility into system health and application performance.. Collaborated with client teams to ensure adoption and effective use of monitoring tools.. Implemented POC in Kubernetes before final deployment.
Monitoring Engineer
Administered client monitoring tools like New Relic and Splunk, ensuring continuous visibility into applications and infrastructure.. Built and updated dashboards and reports using Splunk and Grafana with New Relic source metrics to track retail and eCommerce apps.. Track and troubleshoot system performance and availability for reliability stability.. Monitored alerts and coordinated with cross-functional teams to resolve outages and critical incidents.. Trained development and operations teams on the implementation and effective use of Splunk and New Relic agents for their applications.. Analyze and research JAVA applications for root cause analyze reports.
Monitoring Systems Administrator
Performed preventive maintenance of AppDynamics, including restarting the Controller to ensure continuous availability.. Installed and configured AppDynamics agents to monitor applications and infrastructure performance.. Utilized Splunk to investigate reported issues and alerts, providing root cause analysis and troubleshooting support.. Built dashboards, reports, and alerts in Splunk and Grafana with integration of AppDynamics to improve visibility into system health.. Guided development and operations teams on the effective use of monitoring tools, ensuring adoption and proper implementation.
Application Performance Monitoring
Developed synthetic monitoring scripts using tools such as New Relic, SiteScope and Vugen to emulate user activity (clicks, text input, navigation).. Maintained and monitored hosts running synthetic scripts, performing regular preventive maintenance and weekly restarts to ensure reliability.. Tracked alerts and coordinated with cross-functional teams to resolve critical incidents in a timely manner.. Enhanced monitoring coverage by building and updating test scripts, improving visibility into application performance and user experience.
IT Support Specialist
Provided technical support for the company’s internal network and computer equipment.. Managed payroll processes using Nomipaq and Contpaq systems, ensuring accuracy and timely delivery.. Supported the administrative department with troubleshooting and maintenance of computers and printers.. Delivered comprehensive IT assistance across departments, gaining broad experience in systems support and operations.