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Administrative and Customer Service Professional with diverse experience in HR, Quality Assurance, and Purchasing
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Competencies
Expertise in managing customer relations, resolving issues, and enhancing client satisfaction across multiple industries.
Skilled in personnel management, conflict mediation, and recruitment to support organizational growth.
Experienced in quality control processes and sales verification to ensure compliance and improve service delivery.
Proficient in purchasing management, optimizing procurement activities to reduce costs and improve supply chain reliability.
Strong ability to communicate effectively with clients, team members, and stakeholders to foster collaboration.
Education
Summary
Dedicated professional with extensive experience in customer service, HR, quality assurance, and purchasing. Proven ability to improve processes, enhance client satisfaction, and support organizational goals in diverse settings.
Key Achievements
- Led procurement processes enhancing supply chain efficiency at Plástico Gurabo
- Trained customer service teams to improve client satisfaction and retention
- Implemented quality assurance protocols reducing errors and increasing compliance
- Managed client relations and dispute resolution, strengthening customer loyalty
- Coordinated HR functions to streamline personnel management and recruitment