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Carlos
Quality of Business Coach
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Competencies
Demonstrated experience with Data Accuracy & Quality Review.
Demonstrated experience with Records Management.
Demonstrated experience with Documentation Review.
Demonstrated experience with Microsoft Excel.
Demonstrated experience with Microsoft Word.
Education
Languages
Summary
Quality of Business Coach open to new opportunities
Experience
Quality of Business Coach
Reviewed agent performance and recorded customer interactions for accuracy, consistency, and adherence to established quality standards.. Evaluated work against Medicare-related procedures, company policies, and compliance expectations; identified areas needing correction.. Documented performance feedback and supported standardized processes through individual coaching and follow-up.
Medicare Sales Agent
Completed and reviewed Medicare enrollment applications with attention to accurate information and applicable compliance guidelines.. Maintained information for a client base of more than 500 individuals and supported accurate enrollment records.. Applied regulatory requirements and company procedures when handling sensitive client information.
QA Analyst
Evaluated recorded interactions for script adherence, consistency, and established quality standards.
Administration Specialist / Corporal
Maintained personnel records, pay-related documentation, and administrative files to support unit operations.. Used Microsoft Excel, Word, and PowerPoint to coordinate travel, transportation, and administrative tasks.. Managed official correspondence and unit mail with attention to accuracy and timely processing.. Provided administrative oversight and accountability for a five-person team.