This is my profileContact via CazVidCarlos
Software Engineer with 5 years of full-stack development experience
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Competencies
Used extensively in front-end development with React and Node.js projects.
Applied in backend development, data processing, and automation tasks.
Managed and optimized relational database queries for various applications.
Participated in Scrum teams, contributing to sprint planning and collaborative development.
Education
Summary
Dedicated software engineer with extensive experience in web development and team collaboration.
Key Achievements
- Progressed from Junior Developer to Senior Software Engineer within 3 years
- Led the development of a scalable e-commerce platform serving over 10,000 users daily
- Implemented multiple features including payment gateway integration and user authentication
Experience
Administrative Assistant
Scheduled, rescheduled, and managed appointments for patients., Reviewed and verified medical and vision insurance coverage to ensure eligibility., Processed payments and maintained accurate financial records., Requested and tracked orders for frames, lenses and contact lenses.
INTERPRETER
Provide simultaneous interpretation via phone and video calls for clients from various locations across the United States., Ensure a high level of professionalism and confidentiality, maintaining accuracy while conveying the speaker’s intent and tone., Interpretation subjects included medical, law, and auto insurance-related matters.
ACCOUNT MANAGER
Performed the entry of information about the education and job history of the clients., Compiled and sorted data for US clients for job applications., Did the initial build, 100+ roles in the first week, 200-300 for some is not unheard., Monitored the email 3-times per day: morning, noon, and evening to see if hits have come in and update the hits list., Cleaned their new apps of auto-replies. Also cleanses the email of auto-replies to applications on a weekly basis.
CUSTOMER SUCCESS AND QA
Performed daily outbound calls in English and maintained relationship with clients (follow ups, reminder calls, service inquiries, and general customer service)., Identified purchase opportunities and redirect it to the area in charge of purchases., Managed sensitive customer information (billing, credit & collection management)., Ensured telephone call quality analysis agent by telemarketers and trained them on sales techniques., Tracked overall pipeline management using the Salesforce CRM.
TELEMARKETER
Promoted the usage of their services through telemarketing campaigns in both English and Spanish., Managed customer data and resolved issues related to fraud, overcharges, and unauthorized payments/access., Answered questions from customers and give effective alternatives to problems., Contacted potential clients from a prospect database., Reported recurring problems, so they can be analyzed and resolved definitively.