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Customer Service & Technical Support Specialist at Startek and Teleperformance
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Competencies
Expert in handling customer inquiries, resolving issues, and ensuring positive customer experiences across diverse platforms.
Proficient in troubleshooting hardware and software issues, supporting online orders, and managing technical inquiries.
Effective in bilingual (English and Spanish) communication, facilitating clear interactions with diverse customer bases.
Capable of managing multiple customer interactions and technical tasks simultaneously with efficiency.
Education
Languages
Summary
Dedicated customer support agent with over 4 years of experience in technical support and client service for multinational campaigns. Skilled in troubleshooting, communication, and managing high call volumes, committed to delivering exceptional customer satisfaction.
Key Achievements
- Provided multilingual technical support for major campaigns including Walmart, AT&T, and Dyson, enhancing customer satisfaction.
- Managed high-volume inbound and outbound calls, ensuring efficient resolution of technical and service issues.
- Trained in diverse campaigns, demonstrating adaptability and quick learning in technical support environments.
Experience
Technical Support and Customer Service Agent
Trained for two weeks in Walmart campaign to assist members with online orders, providing support to both Latin American and U.S. customers., Managed live inbound and outbound calls in English and Spanish, ensuring a high level of customer satisfaction through effective problem-solving and clear communication.
Technical Support and Customer Service Agent
Trained for one month in AT&T campaign to assist members with their credit and phone number activation, providing support to both Latin American and U.S. customers., Managed live inbound and outbound calls in English and Spanish, ensuring a high level of customer satisfaction through effective problem-solving and clear communication.
Technical Support and Customer Service Agent
Trained for one month in Dyson campaign to assist members with technical support and online orders, providing support to both Latin American and U.S. customers., Managed live inbound and outbound calls in English and Spanish, ensuring a high level of customer satisfaction through effective problem-solving and clear communication.