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Customer Service and Back Office Specialist at Accedo Technologies and IBEX Global
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Competencies
Skilled in resolving customer issues, enhancing satisfaction, and building customer loyalty across diverse sectors.
Experience in verifying eligibility, processing payments, and managing adjustments in healthcare back-office operations.
Proven ability to upsell services, retain customers, and increase subscription engagement in telecommunications.
Competent in managing client accounts, ensuring service delivery, and maintaining long-term relationships.
Education
Summary
Dedicated professional with extensive experience in customer service, medical billing, and account management across healthcare and telecommunications sectors. Proven track record of enhancing customer satisfaction and operational efficiency.
Key Achievements
- Optimized medical billing processes, improving accuracy and turnaround time at Accedo Technologies
- Enhanced customer retention strategies, leading to increased client satisfaction at IBEX Global
- Managed base accounts and sales of internet, cable, and streaming services, boosting customer loyalty at FOUNDEVER
Experience
Back Office: Medical Billing and Adjustment Payment
Check eligibility, Make appointment
Customer Service
Payment and exception, Logging issues, Retention purposes, Sales membership card
Customer Service and Base Management
Sales internet speed, Cable and phone, Retention purposes, Sales streaming service as Netflix and YouTube TV