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Customer Service & Tech Support Specialist with 7+ years in client-facing roles
Contact
Competencies
Expert in managing customer inquiries, troubleshooting, and dispute resolution across email, chat, and phone channels.
Proficient in diagnosing and resolving technical issues related to smart devices, systems, and software.
Experienced with Zendesk, Salesforce, and Freshdesk to streamline support workflows and improve response times.
Handled patient scheduling, prescription processing, insurance verification, and HR system issues in healthcare and corporate settings.
Delivered medical interpretation services in English and Spanish for hospitals and clinics, ensuring clear communication.
Education
Languages
Summary
Dedicated support specialist with over 7 years providing customer service, technical troubleshooting, and interpretation across healthcare, retail, and tech industries. Proven ability to manage high-volume contacts and resolve diverse issues efficiently.
Key Achievements
- Handled up to 100 patient interactions daily at Marina OBGYN, maintaining high accuracy and customer satisfaction.
- Supported diverse U.S. and international customers across multiple industries, including jewelry, e-commerce, and healthcare.
- Provided Tier 1-2 troubleshooting for smart-home devices, enhancing device usability for customers across U.S. & Canada.
Experience
Customer Service Representative
Supported U.S. jewelry customers via phone/chat, resolving 60–80 inquiries/day.
Tech Support Agent
Provided Tier 1–2 troubleshooting for smart-home devices for U.S. & Canada.
Intake Staff
Managed patient scheduling, prescription requests, and insurance verification.
Intake Specialist
Handled 80–100 patient interactions per day for appointments and medication requests.
Help Desk
Resolved employee payroll, hiring, onboarding, and system access issues.
Video Remote Interpreter
Provided EN/ES medical interpretation for U.S. hospitals and clinics.
E-commerce Specialist
Supported U.S. stores and customers with product lookup, order handling, and system issues.
Customer Service Representative
Assisted U.S., Canada, and International clients with shipping, claims, and tracking.