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English Teacher & Customer Service Specialist with diverse communication skills
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Competencies
Effectively managed class schedules and customer interactions to ensure timely delivery of services.
Focused on resolving customer issues with a goal to enhance overall satisfaction and loyalty.
Maintained an engaging learning environment for English language learners through effective management strategies.
Addressed customer and educational challenges by providing appropriate solutions promptly.
Applied learner-focused techniques to enhance language acquisition during teaching sessions.
Education
Languages
Summary
Dedicated educator with experience in language instruction and a customer service expert skilled in troubleshooting, billing, and communication. Adept at managing diverse responsibilities with a learner-centered approach and a focus on customer satisfaction.
Key Achievements
- Taught English as a Foreign Language, focusing on learner-centered approaches.
- Provided customer support at Edison Corp, handling billing, troubleshooting, and emergency calls.
- Developed skills in classroom management, time management, and critical thinking across roles.
Experience
TEACHER OF ENGLISH AS A FOREIGN LANGUAGE
CSR for Edison corp
Assisting customers with billing, Troubleshooting, Payment arrangements, Emergency calls