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Customer Advocate and Project Manager at Link America / E2E Nearshore Solutions Colombia
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Competencies
Experienced in managing complex projects, coordinating teams, and ensuring timely delivery within multi-stakeholder environments.
Skilled in resolving conflicts, managing accounts, and advocating for customer needs across diverse industries.
Proficient in English, Spanish, Korean, and Japanese, facilitating effective communication across cultural and linguistic boundaries.
Adept at mediating conflicts, building rapport, and providing solutions that enhance customer satisfaction.
Designed curricula and teaching materials for English language learners at various levels, improving instructional effectiveness.
Education
Languages
Summary
Experienced professional in customer advocacy, project management, and language education, with proven success in communications, issue resolution, and content development across tech, healthcare, and retail sectors.
Key Achievements
- Managed project communication between customers, sellers, and AT&T staff, ensuring seamless collaboration and issue resolution.
- Expertise in prevention strategies and resolving complex customer issues, improving client satisfaction.
- Facilitated accurate medical interpretation for US providers, maintaining high standards of industry-specific terminology accuracy.
- Handled retail and account management for Amazon US customers, improving recovery rates and customer experience.
- Developed English curricula and pedagogies for multiple educational institutions, enhancing language learning programs.
Experience
PRIMARY CUSTOMER ADVOCATE AND PROJECT MANAGER
Project management for business on AT&T USA.. Communication specialist between customers, sellers and AT&T staff via email, Teams and phone calls.. Expert in prevention and issues resolution.
MEDICAL INTERPRETER
Medical interpretation for providers in USA via video and call.. Interpretation accuracy in medical scenarios, included industry-related terminology.
RETAIL AND ACCOUNT CHANGES AGENT
Retail and accounts management for Amazon customers in USA.. Assistance in accounts recovery and handling.
HIGH SCHOOL ENGLISH TEACHER
English teaching for levels A1-B1.. Pedagogy development for English area and curriculums/materials creation.
ENGLISH TEACHER
English teaching for levels A1-B1.. Pedagogy development for English area and curriculums/materials creation.
ENGLISH COSTUMER SERVICE AGENT
Conflict resolution and account management for Rebel/Uber customers in USA.. Assistance in accounts recovery and handling.
ENGLISH TEACHER
English teaching for levels A1-B1.. Pedagogy development for English area and curriculums/materials creation.