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Carlos
Legal Assistant
Contact
Competencies
Experiencia demostrada en Insurance Claims Management.
Experiencia demostrada en Medical Billing and Coding.
Experiencia demostrada en Virtual Appointment Coordination.
Experiencia demostrada en Medical Records and Billing Requests (via fax, email, ChartSwap).
Experiencia demostrada en Task Tracking in Filevine.
Education
Languages
Summary
Legal Assistant buscando nuevas oportunidades
Experience
Legal Assistant
Monitor daily emails and manage tasks assigned through Filevine for case tracking and progress updates.. Contact insurance companies to obtain and establish claims, and send Letters of Representation to insurance carriers, health insurers, L&I, the Health Care Authority, and medical providers.. Request and follow up on medical records, billing statements, and balance verifications via fax, email, and ChartSwap, ensuring timely responses and accurate documentation.
Customer Service Agent - Medical Billing - Virtual Appointment
Provided comprehensive customer service by answering inquiries, resolving billing issues, and explaining medical insurance policies and payment plans to patients.. Scheduled and coordinated virtual medical appointments, ensuring accuracy in patient records and timely communication with healthcare providers.
Customer Service Representative
Delivered exceptional customer service to Netflix subscribers by addressing inquiries, resolving technical issues, and managing account-related requests.. Managed high call volumes efficiently, consistently meeting or exceeding daily performance metrics, including average handling time and customer satisfaction scores.. Collaborated with cross-functional teams to escalate and resolve complex customer concerns, ensuring a seamless user experience and maintaining high retention rates.