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Payroll and Customer Service Professional with Diverse Administrative Experience
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Competencies
Managed and processed payroll information for US-based clients utilizing specialized systems.
Handled inbound calls in multiple languages to assist utility customers with their inquiries.
Supported administrative processes related to wildlife risk prevention at airports.
Led people management and communication activities as Vice President at AIESEC EAFIT chapter.
Utilized design software (Illustrator, Canva) and programming language (R) for project support and visual communications.
Education
Languages
Summary
Dedicated professional experienced in payroll, bilingual customer service, and administrative support, with leadership experience in team management.
Key Achievements
- Processed payrolls for multiple companies in the USA accurately and efficiently at Solvo.
- Handled bilingual customer calls, providing support in English and Spanish at Nearshore Call Center.
- Supported airport safety initiatives by conducting wildlife activity inspections and registrations at Airplan operadora de aeropuertos centro norte.
Experience
Payroll associate
In charge of processing payrolls for companies in USA through a system and answer any request from the client.
Customer service agent
In charge of taking calls in English and Spanish and helping customers from electricity companies from USA.
Fauna Risk trainee
In charge of supporting administrative processes in the prevention of collisions between birds and aircraft, through activities such as inspections inside and outside airports, bird sightings, registrations of possible fauna attractants.
Vice president of People Management and communications
In charge of the process of People Management and network management of AIESEC of EAFIT.