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Catherine
Bank Quality Control Supervisor, AVP
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Competencies
Demonstrated experience with Regulatory Compliance.
Demonstrated experience with SLA Management and Oversight.
Demonstrated experience with Risk Mitigation.
Demonstrated experience with Fraud Investigation.
Demonstrated experience with KYC/AML Expert.
Summary
Bank Quality Control Supervisor, AVP open to new opportunities
Experience
Bank Quality Control Supervisor, AVP
Lead a team of analysts in the comprehensive review of new and existing accounts to ensure full compliance with regulatory requirements and Bank Policy, including Business Accounts, Fiduciary Accounts, Contractor Retention Accounts, Deposit Account Control Agreements (blocked and contingent), Escrow Accounts, and 1031 Exchange Accounts.. Ensure account monetary activity was being monitored and proper Customer Due Diligence was adhered to during account opening.. Maintain expert-level knowledge of bank policies, regulatory requirements, and applicable laws to ensure full compliance across all accounts.. Lead the development of team communications and training materials, ensuring all content is consistently aligned with current regulatory standards and industry best practices.. Lead a team of analysts to resolve critical account exceptions and discrepancies within strict SLAs, serving as the final escalation point for the most complex account-related issues.. Serve as the primary point of contact for commercial bankers, resolving high-priority account exceptions and providing expert technical guidance through email and telephone support.. Supervise day-to-day quality control operations, identify process gaps, and implement procedural improvements to streamline workflows and strengthen data integrity.. Manage department workflows during a bank merger and system conversion, reinforcing quality-control processes through targeted team training.
Relationship Banker
Developed a book of business by uncovering client needs and delivering holistic financial solutions, including digital banking tools and specialized mortgage and investment referrals.. Executed complex customer transactions with full ownership, ensuring adherence to branch operational standards and loss-prevention procedures.. Safeguarded confidential customer data and oversaw sensitive branch assets, including cash, check stock, keys, and vault combinations.. Mitigated reputational risk.. Rapidly advanced from Universal Banker to Relationship Banker after demonstrating the ability to build client relationships and exceed accuracy and service standards.