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Jessica

Auxiliar de Seguros

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Tibás, San José, Costa Rica
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Competencies

Customer ServiceAdvanced

Provided personalized assistance to clients in claims processes and policy explanations, ensuring satisfactory resolutions.

Claims and Policy ManagementIntermediate

Supported insurance documentation, risk evaluation, and compliance, facilitating smooth policy administration.

Debt Recovery and CollectionsAdvanced

Managed collections processes for high-value portfolios, implementing strategies to recover debts efficiently.

Negotiation and Relationship ManagementAdvanced

Negotiated payment agreements with clients in default, balancing recovery goals and customer relations.

Organizational and Administrative SkillsAdvanced

Organized and maintained digital and physical records to enhance access and operational efficiency.

Education

Bachillerato
CONED
Completed Diciembre 2024

Languages

EspañolNativo

Summary

Experienced in insurance policy administration, client support, and high-value debt collection. Skilled in negotiation, record organization, and risk evaluation, ensuring compliance and operational excellence.

Key Achievements

  • Supported insurance policy administration, ensuring compliance with standards and timely documentation updates.
  • Managed high-value client portfolios, implementing strategies that improved debt recovery and reduced delinquency.
  • Collaborated with teams to optimize recovery processes and enhance operational efficiency in insurance and debt collection areas.

Experience

Auxiliar de Seguros

Kharpa Seguros
Octubre 2020 - Enero 2026

Apoyar la administración integral de pólizas, asegurando que toda la documentación esté actualizada y cumpla con los estándares internos y regulatorios., Brindar asistencia a los clientes en el proceso de presentación y seguimiento de reclamos, proporcionando una atención personalizada que resuelve...

Gestora y Supervisión de Cobro

Resuelva
Mayo 2016 - Octubre 2020

Gestión y supervisión de carteras de clientes de alto valor, mediante la implementación de estrategias de cobro que impulsan la recuperación de deuda y reducen la morosidad., Contacto regular con clientes en situación de mora, negociando acuerdos de pago y ofreciendo alternativas que faciliten el...

Skills

Customer ServiceClaims and Policy ManagementDebt Recovery and CollectionsNegotiation and Relationship ManagementOrganizational and Administrative Skills
Published on CazVid - May 17, 2026
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