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Especialista en soporte técnico
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Competencies
Effectively communicates with clients in English and Spanish, resolving conflicts and ensuring clear understanding of services.
Provides technical support for VoIP services, including setup, troubleshooting, and maintenance for client systems.
Supports and maintains PBX systems to ensure reliable telecommunication services for clients.
Assists in billing management by analyzing CDR logs and ensuring accurate customer invoicing.
Aids in managing web domains and related services, supporting client web infrastructure needs.
Education
Languages
Summary
Dedicated support professional with extensive experience in VoIP, PBX system management, and billing support. Skilled at resolving client issues in bilingual environments, enhancing customer satisfaction and service reliability.
Key Achievements
- Provided technical support for VoIP services, including configuration and troubleshooting for Canadian English-speaking clients.
- Managed mobile and data plans, handling modifications, bandwidth updates, and service cancellations to ensure customer satisfaction.
- Supported billing processes by analyzing Call Detail Records (CDR) for accurate monthly invoicing and resolving billing issues.
Experience
Especialista en soporte técnico
Brindé soporte técnico para servicios de telefonía IP (VoIP), incluyendo configuración y resolución de problemas relacionados con llamadas para clientes canadienses angloparlantes., Gestioné planes de servicio móvil y de datos, incluyendo modificaciones de planes, actualizaciones de ancho de banda...