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Engagement rep
Contact
Competencies
Provided direct support to customers across various sectors, addressing needs and resolving issues efficiently.
Assisted customers with device issues and technical troubleshooting both in support roles and contract work.
Led team members at IBEX GLOBAL, coaching and managing support teams to performance targets.
Supported warehouse operations, fulfilled customer orders, and assisted with shipping logistics.
Handled data entry tasks accurately and resolved technical and customer support issues efficiently.
Education
Languages
Summary
Dedicated support specialist with extensive experience in customer service, technical support, and team leadership across healthcare, finance, retail, and manufacturing sectors. Adept at managing customer relationships, training teams, and handling logistical operations.
Key Achievements
- Assisted various clients in different industries, including healthcare, finance, retail, and manufacturing, demonstrating adaptability and a broad skill set.
- Led a team at IBEX GLOBAL, managing team performance to meet company support goals and coaching team members for improved support delivery.
- Contributed to onboarding and training at Gamestop -- Atento, and improved customer interactions, ensuring a friendly, dependable environment.
Experience
Engagement rep
Assist with getting PT signed up for homecare services.
Sourcing Rep
Created quotes for customers according to the products that they are needing to purchase.
Trainer
Assist setting up and training new agents., Provide feedback., Assist with updating training material.
Warehouse Associate/Forklift Operator
Fulfill orders customer have placed., Assist with loading trucks with orders to be shipped out to the customers.
Line Operator-contract
Assemble engine as it comes down line to customer specifications., Inspect parts before using for assembly of engine.
Technical support rep-contract
Assist with technical issues customer with their devices.
Team Lead-Contract
Manage my team to meet company goals., Coach them to be able provide support to the customers.
Customer Service Representative-CONTRACT
Assist with customer and representatives with finding product what their commissions should be and where to find information they are looking for., Provided a friendly and dependable work environment. Demonstrated a positive attitude about the job needed to be for filled.