This is my profileContact via CazVidKeisy
Customer Service Specialist with 3+ years in client support and communication
Contact
San Cristóbal, San Cristóbal, Dominican Republic
Available on CazVid
Competencies
Customer Service ManagementAdvanced
Oversaw daily customer interactions, ensuring high-quality support and issue resolution.
Team LeadershipIntermediate
Supervised and trained team members, fostering a collaborative work environment.
Communication SkillsAdvanced
Effectively communicated customer needs and team instructions to enhance service delivery.
Time ManagementIntermediate
Organized workload efficiently to meet service targets and client deadlines.
Basic Excel SkillsBeginner
Utilized basic Excel functionalities for documentation and reporting tasks.
Education
Bachiller
Centro Educativo San Rafael
Completed 2025
Licenciatura en Derecho
Universidad del Caribe (Unicaribe)
Completed 2026
Languages
InglésEn curso
Summary
Experienced in managing customer support teams, streamlining communication processes, and delivering high-quality client service. Skilled in team leadership, client relations, and basic data management.
Key Achievements
- Managed a team of 5 customer service agents, improving customer satisfaction scores by 15% over one year.
- Led training sessions for new hires, increasing onboarding efficiency and reducing ramp-up time by 20%.
- Streamlined communication processes, resulting in faster issue resolution and enhanced client relations.
Skills
Customer Service ManagementTeam LeadershipCommunication SkillsTime ManagementBasic Excel Skills
Published on CazVid - May 17, 2026