This is my profileContact via CazVidKevin
Quality Analyst with diverse customer service and technical skills
Contact
Guatemala City, Guatemala, Guatemala
Available on CazVid
Competencies
WindowsIntermediate
Utilized Windows OS for daily tasks, data management, and technical support in professional settings.
WordIntermediate
Created and formatted documents, reports, and correspondence using Microsoft Word.
Customer ServiceIntermediate
Provided support and assistance to customers at various companies, including call centers and financial institutions.
Quality AnalysisIntermediate
Conducted quality assessments and ensured service standards were met at CIBC.
Education
Escuela Oficial Urbana Mixta Miguel García Granados
Completed 2008
Instituto Nacional Experimental de Educación Básica Con Orientación Ocupacional
Completed 2011
Liceo en Ciencia y Tecnología de Occidente
Completed 2014
Languages
SpanishNative
EnglishExcellent
Summary
Experienced professional with a background in customer service, quality assessment, and technical competencies across diverse industries including finance and technology. Proven ability to adapt and perform in dynamic environments.
Key Achievements
- Gained experience at multiple companies including Alorica, Conduent, and CIBC, demonstrating adaptability across various roles.
- Worked as a quality analyst, applying computer skills to assess and improve service quality.
- Possesses a broad skill set including customer service, technical proficiency, and work in the financial sector.
Experience
quality analyst
CIBC
October 17th, 2023 - December 22, 2025
Skills
WindowsWordCustomer ServiceQuality Analysis
Published on CazVid - May 17, 2026