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Customer Service & Collections Specialist with 5+ years of experience in client relations
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Competencies
Utilized in customer service, collections, and HR to ensure clear, professional exchanges.
Applied during debt recovery and payment plan discussions to persuade clients toward resolution.
Provided comprehensive assistance via phone and in-person, ensuring customer satisfaction.
Handled attendance, reports, employee records, and supported recruitment processes.
Proficient in communication, demonstrated in bilingual customer service and negotiations.
Education
Languages
Summary
Dedicated professional experienced in collections, customer service, and HR support. Skilled in negotiation, communication, and administrative tasks, with a proven ability to manage client relations and internal processes effectively.
Key Achievements
- Managed collections processes at One Park Dominicana, balancing customer negotiation and company objectives.
- Supported HR functions including onboarding, attendance tracking, and record digitization at Andosa Dominicana.
- Handled customer inquiries effectively in English, improving communication and sales at Smart Energy.
Experience
Collections Agent
Managed collections processes by contacting merchants to recover outstanding balances., Worked with customized payment assistance plans to support timely debt resolution., Negotiated payment solutions and persuaded merchants to fulfill their financial obligations., Maintained professional...
Human Resources Assistant
Supported attendance tracking, report preparation, and leave management., Assisted with internal training sessions and prepared follow-up reports for supervision., Organized, updated, and digitized employee records., Participated in recruitment, selection, and onboarding processes for new employees.
Sales Agent
Handled incoming calls in English from customers interested in switching electricity providers., Developed persuasive communication skills, customer orientation, and achievement of sales objectives.
Bilingual Customer Service Agent
Managed phone calls to provide comprehensive assistance, ensuring timely and efficient resolution of customer requests., Demonstrated a strong sense of urgency, results-oriented mindset, and high commitment to customer satisfaction.