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Cloud & IT Support Specialist with 10+ years in tech solutions
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Competencies
Extensive experience deploying, managing, and supporting Azure and cloud solutions in enterprise environments.
Skilled in managing mobile endpoints via Intune and other MDM tools, ensuring device compliance and security.
Provided technical assistance across multiple platforms, resolving complex issues efficiently via various channels.
Led implementation projects, coordinated cross-functional teams, and delivered solutions on scope and deadline.
Utilized PowerShell and custom scripts to automate deployment, reporting, and system management tasks.
Education
Languages
Summary
Experienced in deploying and managing cloud solutions, supporting enterprise IT environments, and leading device management initiatives. Skilled in project execution, technical support, and client relationships, with a proven record of operational improvements and solution delivery.
Key Achievements
- Led Azure Open AI & Copilot implementation at Accenture, enhancing client engagement and solution deployment.
- Managed transition and Autopatch deployment for over 100 devices using Intune, meeting strict SLA and security standards.
- Directed team activities, developed policies, and implemented systems that improved operational efficiency and compliance.
Experience
CSM - AI Advisor Azure
Copilot and Azure Open AI implementation and integration., Client Onboarding: Facilitate a seamless onboarding process for new clients, ensuring they understand the capabilities and benefits of Copilot and Azure Open AI., Project Management: Oversee the implementation projects, coordinating with...
Senior IT Support Engineer
Worked on complex labor issues and projects, including managing two different Intune tenants due to Allyis's technology merger with Tech Mahindra., Performed a smooth transition of policies, including Conditional Access, device management, application management, and Compliance.,...
Intune Engineer - Azure
Handled technical support and management of cloud products, mobile device management tools, and enterprise systems, ensuring effective issue resolution and documentation.
Technical Support
Interacted with customers to define, research, and resolve technical issues, ensuring superior service and efficient problem resolution., Communicated and resolved technical issues via phone, email, and chat until they were resolved., Provided a superior level of service in all customer...
Manager
Managed department objectives by overseeing staff, planning activities, and ensuring a secure and legal work environment, while fostering personal growth opportunities., Managed staff by recruiting, selecting, orienting, and training employees., Ensured a safe, secure, and legal work environment.,...