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Customer Service & Operations Coordinator with 5+ years in Food & Retail
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Competencies
Handled direct customer interactions and managed service quality across roles.
Supervised daily restaurant and food service operations, ensuring efficiency and protocol adherence.
Provided personalized sales support and organized point of sale displays to drive revenue.
Managed personnel and resolved customer complaints to maintain high service standards.
Proficient in Google Workspace, Microsoft Office, and WhatsApp Business for operational tasks.
Education
Languages
Summary
Experienced in food service, retail sales, and team supervision. Skilled in customer engagement, operations, and digital tools. Adept at delivering quality service and achieving sales targets.
Key Achievements
- Supervised daily restaurant operations and managed cash flow at Restaurante 4D.
- Provided personalized sales advice and achieved monthly billing targets at Tiendas E.P.K.
- Supported food prep, customer service, and hygiene protocols at Inversiones Capira A&D SAS.
Experience
Auxiliar de Cocina y Atención al Cliente
Apoyo en preparación de alimentos y servicio en mesa., Gestión de pedidos y atención directa al cliente., Colaboración en el cumplimiento de protocolos de higiene y calidad.
Administradora Encargada
Supervisión de operaciones diarias y caja., Gestión de personal y resolución de quejas de clientes.
Asesora Comercial
Atención y asesoría personalizada en ventas., Cumplimiento de metas mensuales de facturación., Organización del punto de venta y manejo de caja.