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Salma
Customer Service Account Specialist with 3+ years of support experience
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Competencies
Extensive experience in resolving customer inquiries, ensuring satisfaction through effective communication and problem-solving.
Proficient with Zendesk, Amazon Connect, and other CRM tools to manage tickets, document cases, and track issues.
Applied workflow and process improvements to enhance customer service efficiency and quality assurance.
Demonstrated strong verbal and written skills in delivering clear, empathetic customer support through various channels.
Managed multiple tasks, troubleshooting cases, and follow-ups effectively within dynamic customer service environments.
Education
Languages
Summary
Experienced in handling customer inquiries related to billing, service transfers, and account issues. Skilled in using Zendesk and other CRM systems, with a focus on delivering empathetic, efficient support and resolving complex cases.
Key Achievements
- Handled billing, service transfer, and account inquiries via Zendesk across diverse account types.
- Managed escalated cases requiring coordination with back-office teams to ensure resolution.
- Provided customer assistance through calls and chats, sometimes involving supervisory intervention.
Experience
Customer Service - Account Specialist
Resolution of billing, service transfer, and account-related inquiries through Zendesk across multiple account types., Management of escalated cases requiring back-office review and coordination with internal teams., Customer service support via calls and chats requiring supervisor intervention,...