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Cesar
Customer Service & Sales Professional with Diverse Industry Experience
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Competencies
Provided exceptional customer service and technical support in various roles, including technical support for Microsoft customers.
Promoted and sold IT courses, generated leads, and fulfilled appointment setting expectations.
Managed email communications, data entry, and administrative tasks for educational and business clients.
Handled legal documentation and case management for workers' compensation claims at Law at Your Side.
Excelled in a variety of roles requiring multitasking, client engagement, and effective communication.
Education
Languages
Summary
A highly energetic professional passionate about connecting with people, experienced in customer service, sales, legal case management, and administrative support across multiple industries.
Key Achievements
- Managed a caseload of workers' compensation claims for one year at Law at Your Side.
- Generated high-quality leads and booked appointments at LGT Digital.
- Supported educational institutions by streamlining communication and administrative tasks at Pura Buena Onda Spanish Institute.
Experience
Case Manager
Successfully managed a caseload of workers' compensation claims for one year., Guided injured clients through a sensitive legal process, ensuring their needs were met while efficiently handling documentation and logistics.
Appointment Setter
Specialized in generating high-quality leads for contractors and kitchen/bath renovators., Worked as an appointment setter to achieve client goals and ensure tangible outcomes.
Qualifier
Fostered strong customer relationships through exceptional phone interactions., Excelled at multitasking and delivering outstanding customer service with a focus on sales expectations.
Sales Advisor
Promoted and sold IT courses, empowering individuals to improve their lifestyle and income., Guided and supported students throughout their learning journey, facilitating job placements upon course completion.
Virtual Assistant
Managed email communications, streamlined administrative tasks, and enhanced operational efficiency for a Spanish school., Provided reliable support to educational institutions, ensuring seamless communication and organization.
Customer Service Agent
Excelled in roles spanning Technical Support, Customer Service, and Soft Sales, serving Microsoft customers., Resolved technical issues and engaged in sales conversations, balancing technical expertise with outstanding customer interactions.