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Customer Care Specialist
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Competencies
Performing complex data analysis to support business decisions using various tools and techniques.
Writing and optimizing SQL queries to extract and manipulate data from relational databases.
Creating dashboards and visual reports to communicate insights effectively.
Utilizing advanced Excel functions and VBA for data analysis and automation.
Education
Summary
Experienced data analyst specializing in financial data analysis, visualization, and process optimization.
Key Achievements
- Led data analysis projects that optimized reporting processes and improved accuracy.
- Collaborated with cross-functional teams to develop dashboards and data visualizations.
- Progressed from Junior Data Analyst to Senior Data Analyst, demonstrating skill growth and increased responsibilities.
Experience
Customer Care Specialist
Responsible for taking calls for several different campaigns and provide feedback for improvements, Meet with potential onboarding clients interested in our services
Quality Assurance/Virtual Receptionist
Responsible for the quality performance of new and existing accounts, Inbound calls to provide assistance for legal and non-legal clients
Customer Service Representative
Responsible for verifying the quality of calls and summary notes, Inbound calls for home improvement services (Tech Dispatcher)
Account Analyst (LEGO Account)
Production planning based on forecast and purchase orders, Inventory management & Stock Control (Supply Chain)
Customer Service Representative
Responsible for delivering daily forecast reports for upper management and Master Scheduler, Programmed daily shipments for Amazon Robotics
Customer Service Representative
24/7 technical support calls from customers in North America, Europe, and Asia for scheduling onsite tech appointments, Responsible for agent’s quality performance on case handling