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Customer Service with Data Management and Training expertise
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Competencies
Applied CRM tools for data management, sales support, and process improvements.
Designed and conducted training sessions, adjusting styles based on learner needs.
Provided effective communication and information about sites and services.
Utilized Excel for data consistency and process documentation.
Collaborated with tour guides and colleagues to improve service quality.
Education
Summary
Experienced in data integrity, training development, and client engagement across service and tour industries.
Key Achievements
- Developed and delivered compliance training programs at United Collection Bureau.
- Ensured high data integrity and consistency across quoting systems and CRM platforms.
- Led tour groups and collaborated with guides to improve tour quality and process efficiency.
Experience
Customer Service and Trainer
Review and validate data to ensure all renewal opportunities are reflected and up to date., Oversaw communications, including training development and process creation. adjusted teaching style as needed based on participants' learning preferences, Maintain a high level of data integrity...
Tour Guide
Collaborated with other tour guides to exchange knowledge and improve overall tour quality., Assist in identifying process improvements to enhance quoting efficiency and accuracy., Led groups of tourists through various attractions and provided historical information about each site.