Cesar - Call Center Agent with Basic Customer Service Skills

Bogotá, Bogota D.C., ColombiaRemoteen

Learned scripts quickly to communicate effectively with customers

Demonstrated ability to handle angry customers and resolve issues

Published on CazVidVideo interview availableOpen to remote

Summary

Eager to develop customer service and sales skills within a call center environment.

Gained foundational knowledge of call center operations and customer interactions

Customer CommunicationIntermediate

Applied communication skills to engage with customers and understand their requirements.

Conflict ResolutionBeginner

Handled angry customers and attempted to solve their problems effectively.

Script AdaptabilityIntermediate

Learned and adapted to call scripts to enhance communication efficiency.

Product KnowledgeBeginner

Developed basic understanding of call center roles and campaign requirements.

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