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Reservations and Guest Service Professional with 5+ years in Hospitality
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Competencies
Delivered excellent service to guests, addressing their needs and resolving issues effectively.
Managed reservations via OTAS and direct channels, including check-in/out processes and follow-up procedures.
Collaborated with departments to report issues and improve guest experiences.
Prepared shift reports, tracked payments, and maintained operational documentation.
Worked within teams and demonstrated proactive leadership in managing guest interactions and operational tasks.
Education
Languages
Summary
Experienced reservation and guest service professional with over five years in hospitality environments, skilled in guest relations, reservations management, and team collaboration.
Key Achievements
- Managed reservations, payments, and guest inquiries across multiple hotel properties.
- Provided consistent high-quality customer service leading to guest satisfaction and loyalty.
- Handled shift reports, complaint follow-ups, and coordination with other departments to ensure operational efficiency.
Experience
Reservations Executive
Reservations, payment tracking, future reservations, Reports, guest service, reporting problems with other departments, complaints follow ups.
Receptionist
Check in - Check out process, Shift reports, Payments follow ups, OTAS, reservations, Provide excellent customer service to guests, walk ins, upgrades.
Receptionist
Check in - Check out process, Shift reports, Payments follow ups, OTAS, reservations, Provide excellent customer service to guests, walk ins, upgrades.