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Customer support specialist
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Competencies
Demonstrated experience with JavaScript.
Demonstrated experience with C++.
Demonstrated experience with Python.
Education
Languages
Summary
Professional profile
Experience
Customer support specialist
Collaborated with airline operations teams to provide real-time updates and solutions, enhancing overall passenger satisfaction.. Trained new customer support representatives on airline policies, communication techniques, and conflict resolution strategies.. Utilized CRM software to track customer interactions and follow up on unresolved issues, improving service efficiency.
Customer support and sales representative
Collaborated with marketing teams to develop targeted sales strategies that increased subscriber engagement and revenue.. Trained new team members on customer service protocols and sales techniques specific to the digital content subscription industry.
Customer support and sales representative (part time)
Collaborated with marketing teams to implement targeted sales strategies, increasing revenue streams.. Conducted product demonstrations and upselling techniques to maximize sales opportunities.. Managed multiple customer accounts, ensuring timely responses and personalized service to boost loyalty.
Translator
Utilized advanced CAT tools and translation software to increase efficiency and maintain consistency across all publishing materials.. Reviewed and edited translations from freelance translators to ensure adherence to the publishing house’s linguistic standards and style guides.. Trained junior translators on best practices and publishing industry standards, fostering a collaborative and high-performing translation team.