Chanelle

Demonstrated experience with JavaScript.

Demonstrated experience with C++.

Demonstrated experience with Python.

Collaborated with airline operations teams to provide real-time updates and solutions, enhancing overall passenger satisfaction.. Trained new customer support representatives on airline policies, communication techniques, and conflict resolution strategies.. Utilized CRM software to track customer interactions and follow up on unresolved issues, improving service efficiency.

Collaborated with marketing teams to develop targeted sales strategies that increased subscriber engagement and revenue.. Trained new team members on customer service protocols and sales techniques specific to the digital content subscription industry.

Collaborated with marketing teams to implement targeted sales strategies, increasing revenue streams.. Conducted product demonstrations and upselling techniques to maximize sales opportunities.. Managed multiple customer accounts, ensuring timely responses and personalized service to boost loyalty.

Utilized advanced CAT tools and translation software to increase efficiency and maintain consistency across all publishing materials.. Reviewed and edited translations from freelance translators to ensure adherence to the publishing house’s linguistic standards and style guides.. Trained junior translators on best practices and publishing industry standards, fostering a collaborative and high-performing translation team.