This is my profileContact via CazVidCharles
Customer Service with 10+ years in retail, technical support, and logistics
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Competencies
Provided front-line support, resolving inquiries, managing conflicts, and ensuring customer satisfaction.
Assist clients with device and service issues, troubleshooting mobile devices and supporting technical inquiries.
Managed stock levels, received shipments, and performed inventory counts at Tecnorefill.
Supported dispatch operations, processed fuel transactions, and resolved related discrepancies.
Handled customer cases related to bookings, refunds, and disputes via multiple communication channels.
Education
Languages
Summary
Experienced in delivering quality customer support, managing inventories, and coordinating logistics in retail, mobile, and fuel sectors.
Key Achievements
- Handled diverse customer inquiries and resolved issues across retail, mobile services, and logistics sectors.
- Managed inventory levels, processing shipments and inventory counts at Tecnorefill.
- Supported dispatchers and drivers, ensuring smooth fuel card operations and transaction accuracy at Lean Solutions Group.
Experience
Customer Service, Sales & Inventory Management
Provide front line customer service in a retail environment, assisting clients with product inquiries, purchases, returns and exchanges., Ensure a positive shopping experience., Greeting, assisting customers, processing transactions and handling cash/register operations., Managing stock levels...
Customer Service, Technical Support
Assisted clients with account issues, technical troubleshooting, and product inquiries for mobile services., Promoted upgrades and cross-sold devices and plans., Resolving Technical issues for mobile devices and services, plan change, recommending and selling phones and service plans, Ensuring high...
Customer Service, Case Manager
Handled customer inquiries via phone, chat and email., Resolving issues related to bookings, refunds and rebookings., Managing support cases from start to resolution, assisting with cancellations, refunds and rebooking requests., Communicating with guests and hosts to resolve disputes, ensuring...
Logistics Coordinator
Provided support to dispatchers, drivers and fuel stations, ensuring smooth fuel card operations and transactions processing., Assisting dispatchers and drivers with card issues and usage, supporting fuel stations with transactions, processing check cashing and pending store transactions, account...