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Receptionist and Office Administrator with 5+ years in client service
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Competencies
Exceptional ability to address client needs, resolve issues promptly, and foster positive relationships.
Skilled in managing schedules, filing, invoicing, and general administrative tasks efficiently.
Proficient in verbal and written communication, ensuring clear and professional interactions.
Able to prioritize tasks effectively to meet deadlines and optimize workflow.
Education
Summary
Dedicated receptionist and administrator with over 5 years of experience in client service, office management, and effective communication. Proven track record in enhancing operational efficiency and delivering excellent customer experiences.
Key Achievements
- Efficiently managed client inquiries and streamlined communication channels, enhancing overall customer satisfaction.
- Maintained accurate invoice and document management systems, ensuring data integrity and accessibility.
- Supported team coordination by organizing meetings and updating office supplies, contributing to smooth daily operations.
Experience
Receptionist Admin Assistant
Responded to enquiries from clients, vendors and members of public.. Answered and directed incoming calls to relevant staff members using multi-line telephone system.. Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval.. Handled confidential documents with discretion, following data protection guidelines to safeguard information.. Kept reception well-stocked with reading materials, informational pamphlets and important forms.. Used Microsoft Office to track information, update records and write correspondence.. Collaborated effectively with customers and staff to maintain smooth-running company operations.. Captured and processed client information, entering data into online systems for wider company use.. Provided administrative support to various departments, aiding in document preparation and filing tasks.. Monitored office supplies inventory, placing orders before stock depletion to avoid disruptions.. Organised smooth flow of incoming and outgoing parcels and communication.. Managed appointment scheduling for senior management, optimising their calendars for productivity and engagement.
Receptionist
First point of contact. Switchboard Operator. Update all boardrooms with stationery. Teams' meetings, chats and correspondence