This is my profileContact via CazVidChitresh
Team Lead at FIS Global Services Pvt. Ltd.
Contact
New Delhi, Delhi, India
Available on CazVid
Competencies
Dispute ResolutionExpert
Specialized in resolving financial disputes efficiently, ensuring compliance and customer satisfaction.
Team LeadershipAdvanced
Experienced in leading diverse teams to achieve operational goals and improve productivity.
Data Analysis & ReportingAdvanced
Proficient in analyzing data and preparing reports using MS Excel and ERP systems to inform decision-making.
CRM & ERP SystemsIntermediate
Skilled in utilizing Salesforce CRM and ERP applications to streamline operations and improve data management.
Education
PGDM
Institute of Management Education, Sahibabad
Bachelor of Commerce
University of Pune
Summary
Accomplished professional with over a decade of expertise in dispute management, team leadership, and operational excellence within the financial services industry. Proven ability to enhance processes and drive customer satisfaction.
Key Achievements
- Led dispute resolution processes for US credit card and bank accounts, improving resolution efficiency.
- Managed cross-functional teams to enhance operational workflows and reduce processing time.
- Implemented process improvements leading to increased customer satisfaction and compliance.
Experience
Team Lead – US Credit Card and Bank Account Disputes
FIS Global Services Pvt. Ltd.
2025 - Present
Service Operations Manager
Groal Enterprise Pvt. Ltd.
2019 - 2021
Resident Expert – International Collections
Encore Capital Group (Midland Credit Management)
2015 - 2017
Senior Process Associate
Capgemini Business Services India Ltd.
2011 - 2013
Skills
Dispute ResolutionTeam LeadershipData Analysis & ReportingCRM & ERP Systems
Published on CazVid - Jul 15, 2026