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Customer Support & Dispatching Specialist with 5+ years in Service Industry
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Competencies
Provided exceptional support in call centers, managing inbound and outbound interactions, ensuring customer satisfaction.
Coordinated technician routes and appointment schedules for emergency and routine services, maintaining accuracy and timeliness.
Maintained detailed records in dispatch and CRM software, ensuring data accuracy and compliance.
Communicated effectively with English and Spanish-speaking customers, supporting diverse client needs.
Collaborated with cross-functional teams across training, technical support, and customer service to meet organizational goals.
Education
Languages
Summary
Versatile customer support specialist with over 5 years of experience in high-volume call centers, dispatching, and technical support. Skilled in bilingual communication, data accuracy, and team collaboration to enhance customer satisfaction and operational efficiency.
Key Achievements
- Managed high-volume inbound calls and scheduled service appointments, improving operational efficiency.
- Supported onboarding of new team members, enhancing customer experience and team performance.
- Handled diverse customer inquiries across multiple companies, ensuring satisfaction and accurate data management.
Experience
Remote Dispatcher & Appointment Coordinator
Manage high-volume inbound service calls from homeowners across the U.S., Schedule and dispatch inspections, cleanings, and emergency service appointments, Coordinate technician schedules, routes, and real-time ETA updates, Handle same-day reschedules, cancellations, and urgent dispatch requests,...
Research Agent
Conduct outbound calls to complete surveys and educate households on meter usage, Handle inbound calls related to surveys, equipment questions, and account concerns, Collect, verify, and document data with strong attention to accuracy and compliance, Contact and onboard pipeline households for...
Customer Service Representative
Handle inbound phone and email inquiries regarding orders and inventory, Process customer orders and ensure accurate order entry, Resolve order issues to support customer satisfaction and retention, Support website accuracy by updating product listings and correcting errors
Global Expert / Senior Customer Support
Train and onboard new hires on call center systems and procedures, Support customer experience metrics including AHT, NPS, and call transfers, Document customer interactions and account updates in CRM systems, Collaborate cross-functionally with training and technical support teams, De-escalate...