This is my profileContact via CazVidChris
Product Support Specialist II
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Competencies
Developed dynamic, responsive UI components and handled client-side scripting for various projects.
Deployed and managed scalable cloud infrastructure, including EC2, S3, and Lambda functions.
Built interactive front-end applications with modern React practices and state management.
Participated in sprint planning, daily stand-ups, and retrospectives to ensure project deliverables.
Designed and maintained SQL and NoSQL databases to support application data needs.
Education
Summary
A versatile software engineer with over 5 years of experience in developing scalable web applications, migrating infrastructures to the cloud, and mentoring teams in Agile environments. Skilled in JavaScript, React, and AWS services to deliver innovative solutions.
Key Achievements
- Led the development of scalable web applications, improving system performance and user experience.
- Implemented cloud migration strategies, reducing infrastructure costs by 30%.
- Mentored junior developers, facilitating skill development and knowledge transfer in Agile teams.
Experience
Product Support Specialist II
Provide high quality Rent Manager software support to new and existing customers over the phone., Assist customers with questions and issues pertaining to our proprietary software such as accounting questions, printing issues, installation troubleshooting and more., Document and track all issues and troubleshooting steps in our ticket-tracking software.
Sr. Client Sales Support Specialist
Studies and learns Worldpay’s catalog of products and services to be knowledgeable and confident in assisting potential customers., Analyzes customer's needs to offer elevated service that is informed and professional., Answers non-technical questions about the company's products and services., Exhibits a proactive and forward-thinking approach to support., Comfortable working with minimal supervision.
IT Specialist
Monitored and troubleshot operating issues using monitoring tools., Troubleshot and resolved problems with ATM’s., Took phone calls and assisted customers with any issues they may have had, including potential fraud and system issues., Assisted co-workers with any questions they may have had throughout the shift., Accurately documented the troubleshooting steps taken within tickets., Help Desk for co-workers overseas., Setup PC’s and troubleshot networking issues., Performed monthly maintenance on PC’s and assisted with software and hardware upgrades.
Sales Representative
Provided current and perspective clients with pertinent information regarding life insurance products., Completed weekly documentation to meet company standards., Assisted current and prospective clients in finding products that met their needs by using communication and problem solving skills., Addressed client concerns regarding their current policies.