This is my profileContact via CazVidChristhian
Phone Representative/Supervisor at Scalepex
Contact
Competencies
Effectively assists clients by addressing inquiries and resolving issues.
Skilled in conveying information clearly to clients and colleagues.
Capable of supervising team members and coordinating daily tasks.
Proficient in generating reports to track performance metrics.
Education
Summary
Experienced in assisting case managers and improving communication in legal settings. Proven ability to enhance team performance and client satisfaction.
Key Achievements
- Successfully assisted case managers in a law firm, enhancing communication efficiency.
- Implemented daily KPI reporting for agents, improving performance tracking.
- Streamlined follow-up processes with insurance carriers, increasing treatment status updates.
Experience
Phone Representative/Supervisor
Assistance to Case Managers in Law firm.. Daily follow up with Insurance carriers, treatment status and firms client.. Daily tasks included sending KPI to agents daily.. Follow up with schedules and punctuality of arrivals.. Overall ensuring that all parties are doing their part to resolve the pending/new cases.