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Customer Service and Hospitality Professional with Versatile Experience
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Competencies
Interacted with customers to assist with inquiries, claims, and service upgrades across various industries.
Managed check-in and check-out processes, maintained guest satisfaction, and handled guest needs at hotels.
Provided information and assistance in both English and Spanish, ensuring clear communication with diverse clients.
Performed cleaning, scheduling, and operational tasks in hospitality and vehicle rental contexts.
Utilized multiple digital tools including Microsoft 365, Salesforce, HubSpot, and social media platforms for various tasks.
Education
Languages
Summary
Versatile professional with diverse experience in customer support, hospitality, and travel industries, fluent in English and Spanish.
Key Achievements
- Handled diverse roles across customer service, hospitality, and travel industries.
- Assisted customers with inquiries, claims, and service upgrades in multiple roles.
- Provided multilingual support and ensured guest satisfaction in hospitality settings.
Experience
Customer Service
Assisted customers with payment arrangements, Provided information regarding home warranty, Placed claims and upgraded plans
Front Desk
Checked hotel guests in and out of their rooms, Ensured every guest had an enjoyable experience, Answered questions and recommended activities and restaurants, Handled phone calls in English and Spanish
Food and Beverage
Prepared ingredients at the event chicken area, Processed customer orders for the hotel restaurant, Produced meals and maintained workspace cleanliness
CSR for Dollar/Thrifty and Hertz Account
Assisted customers with renting cars globally, Scheduled pick-ups for cars and handled related claims
House Keeping
Performed cleaning activities and ensured high standards, Maintained cleaning supplies and equipment, Adhered to health and safety standards