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Educational and Customer Service Professional with 8+ years in language instruction and hospitality
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Competencies
Experienced in teaching French and English, focusing on language acquisition and cultural awareness
Provided high-quality assistance in hospitality and educational settings, managing inquiries and guest experience
Handled administrative tasks including scheduling, record-keeping, and CRM management for operational efficiency
Effectively communicated with students, guests, and internal teams in multilingual environments
Supported logistics, inventory, and sales operations, ensuring smooth workflows across departments and regions
Education
Languages
Summary
Dedicated professional with expertise in language instruction, cultural promotion, and hospitality management. Skilled in designing engaging curricula, managing customer relationships, and streamlining administrative operations across diverse environments.
Key Achievements
- Designed engaging French language curriculum incorporating cultural topics at Instituto Tecnológico de Calarcá
- Developed dynamic lesson plans for English at Institución Educativa General Satander to improve student engagement
- Managed reservations and provided multilingual guest assistance as Receptionist at Tukawa Hostel
Experience
French Teacher
Designed and implemented engaging lesson plans focused on French language acquisition and cultural awareness of Francophone countries., Promoted cultural literacy by integrating real-world topics, music, food, and history into classroom activities., Applied innovative, student-centered teaching...
Secondary English Teacher
Led interactive classroom activities, group discussions, and roleplays to improve comprehension, speaking, and writing skills., Developed dynamic lesson plans incorporating multimedia, literature, and real-life contexts to enhance student engagement., Monitored student progress and provided regular...
Receptionist
Answered and managed incoming calls through the central telephone system, redirecting them efficiently to the appropriate departments., Welcomed and assisted guests in both English and French, providing information about hostel services and local attractions., Managed reservations and check-ins...
On-site Operational Leader and Office Administrator
Coordinate day-to-day office operations, ensuring efficiency in administrative, logistical, and customer service tasks., Serve as the primary point of contact for internal teams, suppliers, and clients, both locally and internationally., Support sales and technical teams with scheduling, order...