This is my profileContact via CazVidChristian
Welcome to CazVid!
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Competencies
Demonstrated experience with English.
Demonstrated experience with Spanish.
Demonstrated experience with Phone Support.
Demonstrated experience with Chat.
Demonstrated experience with Email.
Education
Languages
Experience
Bilingual Agent (Phone and Chat Support)
Provided multichannel support (inbound calls, chats, and emails) for software setup and usage, ensuring an outstanding experience in every interaction., Resolved urgent and time-sensitive issues related to accounts and software functionality, improving customer satisfaction., Identified and offered additional services based on customer needs., Consistently exceeded performance metrics (KPIs) by adhering to established, efficient processes.
Bilingual Agent (Acquisitions)
Assisted customers with utility service setup via inbound calls., Achieved sales targets by offering additional services based on customer needs., Handled and resolved customer issues efficiently and professionally., Met performance metrics established by the company, demonstrating commitment and effectiveness.
Team Manager
Coordinated and supervised a team of agents to ensure KPI achievement., Provided coaching and feedback to improve individual and team performance., Generated daily performance reports to monitor progress and inform strategic decisions.
Sales Coordinator
Coordinated and supervised sales promoters, ensuring productivity and goal attainment., Recruited and trained the sales force, guaranteeing a high level of preparedness and professionalism.
Operations Coordinator/Supervisor
Coordinated, supervised, and verified the activities of working teams., Managed conflicts and effectively resolved problems to achieve goals., Performed prospecting, follow-up, and financial advisory services for clients to place products.