This is my profileContact via CazVid
Christian
Radio Operator / Inbound Call Handler
Video resume
Contact
Competencies
Demonstrated experience with Inbound call handling.
Demonstrated experience with Customer issue resolution.
Demonstrated experience with Accurate documentation & recordkeeping.
Demonstrated experience with Protocol compliance.
Demonstrated experience with Work independently from home.
Education
Languages
Summary
Radio Operator / Inbound Call Handler open to new opportunities
Experience
Radio Operator / Inbound Call Handler
Handled 80+ inbound calls daily, professionally classifying and routing each request according to company protocols. Provided real-time support to callers, answering inquiries and coordinating responses with the appropriate teams. Maintained accurate and detailed records of every interaction, including follow-up actions and resolution status. Managed emergency reports with urgency and composure, ensuring timely response and proper documentation
Administrative Assistant
Delivered direct customer support through structured interviews, addressing user needs and documenting outcomes with precision. Resolved user inquiries and issues following institutional procedures, ensuring a consistent and professional experience. Maintained strict confidentiality of sensitive records and coordinated internally to resolve cases efficiently
General Services Support
Provided attentive, professional support to staff and visitors, consistently delivering a positive service experience. Maintained accurate documentation and supported daily operational tasks
Asistente Administrativo
Gestioné y tramité documentación con soporte en procesos internos. Atendí al público siguiendo protocolos institucionales, con responsabilidad y confidencialidad. Coordiné con distintas áreas y personal para agilizar tareas y dar seguimiento a casos
Radio Operador
Atendí más de 80 llamadas diarias, con buena comunicación y trabajo bajo presión. Clasifiqué y tramité solicitudes siguiendo protocolos establecidos. Coordiné con distintas oficinas y equipos para el seguimiento de casos
Servicios Generales
Colaboración activa en limpieza y mantenimiento de oficina. Excelencia en atención al usuario. Registro y manejo de documentación sensible
Skills
Video Transcript
Video Transcript 1
Hi, my name is Christian Rocha, I'm based in Costa Rica and available to work Eastern Time. I have over two years of experience handling more than 80 inbound calls daily within government institutions, documenting every interaction and resolving issues under pressure. I'd love to bring that to your team. Thank you so much for your time.
Video Transcript 2
Hi, my name is Christian Rocha. I'm based in Costa Rica and available to work Eastern time. I have over two years of experience handling more than 80 inbound calls daily within government institutions, documenting every interaction, and resolving issues under pressure. I am bilingual in Spanish and English. I work independently from home and I'm reliable, calm, and I have a very detail-oriented.
Video Transcript 3
Hi, my name is Cristian Rocha. I'm based in Costa Rica and I'm fully available to work Eastern time hours. I have over two years of experience handling high volume inbound calls and customer support within government institutions in Costa Rica, where I managed 80 calls daily.
Video Transcript 4
Hola, muy buenos días a quien corresponda. Mi nombre es Cristian Esteban Rocha Guerrero y tengo dos años de experiencia en entornos administrativos en oficinas gubernamentales, atendiendo mayoritariamente todo el flujo de personas de mi provincia Cartago, de Costa Rica. Tengo mucha experiencia en lo que es atención al cliente, organización, trabajo bajo presión, pensamiento crítico. Estoy a sus órdenes.