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Christian
Customer Support Specialist with 9+ years in BPO industry
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Competencies
Provided technical troubleshooting and customer assistance across gaming, banking, and logistics sectors.
Resolved software-related issues, provided remote support, and conducted training for customers on various platforms.
Coordinated deliveries, tracked packages, and liaised among clients, drivers, and regional managers to ensure timely deliveries.
Conducted support in bilingual environments, engaging with diverse customers via email, chat, and phone.
Utilized Salesforce, Twilio, Helpshift, Pandora, and Magaya for customer relationship management and support operations.
Education
Languages
Summary
Christian is a dedicated customer support professional with over nine years of experience in bilingual call centers and technical support, specializing in resolving issues efficiently and coordinating logistics.
Key Achievements
- Resolved technical issues and optimized customer satisfaction in bilingual gaming support at Webhelp
- Handled inbound calls for banking services, consistently providing accurate and efficient support at Konecta
- Managed multiple dispatch requests, coordinating communication and resolving software-related issues at Origen BPO
Experience
Bilingual gaming support
Assisting customers through email and chat channels with a strong focus on meeting performance metrics., Providing effective troubleshooting to resolve technical issues and ensure customer satisfaction.
Call center agent
Handling inbound calls for bank accounts, providing accurate information to customers, and resolving account-related issues efficiently and with a focus on customer satisfaction.
Sales advocate
Assisting customers in resolving their issues while identifying opportunities to offer and successfully upsell additional services., Consistently following established procedures to ensure smooth and effective sales closures.
Bilingual tech support specialist
Resolving software-related issues on customers' PCs by providing remote support and training programs via phone., Responsible for case creation, follow-ups, and gathering detailed information for proper documentation and escalation.
Bilingual Dispatcher
Assisted drivers by contacting customers about package readiness, coordinated communication between pharmacies, drivers, and clients, supported package tracking, and created, modified, notified, and escalated orders directly to regional managers., Provided technical support to clients regarding...