This is my profileContact via CazVidChristian
Customer Service and Technical Support representative
Contact
Faro del Suroeste, San José, Costa Rica
Open to remote
Available on CazVid
Competencies
Technical SupportAvanzado
Provided technical assistance and support to customers across multiple organizations.
Customer ServiceAvanzado
Delivered customer service and support at Sykes, Cognizant, and Amazon, managing customer inquiries and resolving issues.
Education
Diploma
Abraham Lincoln School
Completed 2002
High School Diploma
Colegio Técnico Profesional de San Sebastián
Completed 2008
Electronics Technician Diploma
Colegio Técnico Profesional de San Sebastián
Completed 2008
English Diploma
Centro Cultural
Completed 2009
Cisco CCNA
Universidad Latina
Completed 2013
Languages
EnglishBasic
Summary
Experienced in handling diverse technical support and customer service roles across leading tech companies.
Key Achievements
- Progressed through multiple technical support roles at leading companies such as Dell and Amazon
- Handled diverse customer service and technical issues across different industries
- Gained extensive experience in technical troubleshooting and support operations
Experience
Customer Service and Technical Support representative
Sykes
December 2009 - April 2011
Technical Support representative
Convergys
August 2011 - July 2012
Lvl 1 Tech Support agent
Dell
October 2013 - April 2016
Help Desk Technician II
Experian
June 6 2016 - May 23 2017
Technical Support Agent 1
Cognizant
July 2017 - May 2020
Fraud Analyst
Amazon
June 2020 - August 2025
Skills
Technical SupportCustomer Service
Published on CazVid - May 17, 2026