This is my profileContact via CazVidChristopher
Hotel Receptionist with 5+ years of guest service experience
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Competencies
Delivered high-quality service by assisting guests with check-in/out, reservations, and personalized inquiries.
Utilized hotel reservation systems like ZEUS, ISIPLUS, and HOTEL TOTAL SERVICE to manage guest bookings.
Proficient in using hotel management software including HOTEL TOTAL SERVICE, OPERA, and other relevant tools.
Provided directions, basic concierge services, and transportation assistance to enhance guest experience.
Conducted room inspections and managed room rates ensuring quality standards and operational efficiency.
Education
Languages
Summary
Experienced front desk and guest services professional with over five years managing reservations, guest inquiries, and hotel operations across multiple establishments.
Key Achievements
- Handled comprehensive front desk responsibilities across five hotels, including check-in, check-out, reservations, and guest inquiries.
- Provided concierge and guest services, including valet parking, calling cabs, transporting guests, and offering local directions.
- Maintained consistent customer service quality through room inspections, rate management, and responding effectively to guest needs.
Experience
Recepción
Check in, Check out, Reservations, Answering emails
Bellboy / Front Desk reception
Check in & check out, Opening the front door, Moving luggage, Valet parking, Calling cabs, Transporting guests, Advising directions, Performing basic concierge work, Responding to guests' needs
Reception / Bellboy
Customer service, Check in, Check out, Reservations, Rates, Room inspections
Recepción / Bellboy
Customer service, Check in, Check out, Room inspection, Reservations
Recepción
Customer service, Check in, Check out, Reservations, Rates, Room inspection