This is my profileContact via CazVidThis profile is written in Spanish
Cidalia
Contact
Competencies
Experiencia demostrada en Windows.
Experiencia demostrada en Kali Linux.
Experiencia demostrada en iOS.
Experiencia demostrada en Android.
Experiencia demostrada en LogMeIn Rescue.
Education
Languages
Summary
Perfil profesional
Experience
On Site Support
One on one support for a small sized tech company within the University’s campus.
Help Desk Agent III
Remote EU assistance while answering an average of 35 calls per day by providing prompt support with a professional, friendly, and patient attitude.. Responded to user service requests, resolved 95% of trouble tickets on the first interaction.
Service Desk Trainer
Proactively memorized over 50 company articles and procedures, trained, and coached new and current North American and South American staff on company specific policies, procedures, and guidelines.
IT Specialist – Service Desk
Remote EU assistance answering an average of 15 calls a week and resolving an average of 150 incidents a month, most of which consist of VPN troubleshooting, printer and driver installation, Office 365, Account creation and deletion, Active Directory role assignment, Thin Client Support among other activities.. Great and constant communication with the resolver teams for matters related to permissions, accesses, and critical situations with high impact on the business.