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Bilingual Customer Service & Sales Advisor
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Competencies
Demonstrated experience with Bilingual Customer Support.
Demonstrated experience with CRM Management (HubSpot).
Demonstrated experience with Customer Retention & Relationship Management.
Demonstrated experience with Sales Support & Account Assistance.
Demonstrated experience with KPI & Performance Tracking.
Languages
Experience
Bilingual Customer Service & Sales Advisor
Maintain an average CSAT above 95% by delivering high‑quality bilingual customer support., Consistently achieve around 98% sales target attainment while supporting customer needs., Maintain a strong performance score in KPI‑driven environments., Manage account reviews, follow‑ups, and customer interactions using CRM tools including HubSpot., Generate performance reports and support accurate KPI tracking.
Bilingual Customer Service & Sales Advisor
Delivered efficient and empathetic bilingual support achieving 95–97% CSAT., Reached 96–98% sales performance supporting product protection plan upgrades., Managed sales pipelines and follow‑ups to improve customer retention and conversion., Reduced escalations by resolving issues on the first contact whenever possible.
Logistics Coordinator
Maintained 97–98% SLA compliance in import/export coordination and client follow‑ups., Improved reporting accuracy and documentation delivery by approximately 20%., Supported operations teams with back‑office administrative tasks and KPI reporting.