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Customer Service Analyst with experience in client support and database management
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Competencies
Provided personalized support and assistance to clients at Vatia sas esp.
Handled databases, inventory, and managed client requests and complaints efficiently.
Participated in creating commercial offers and establishing new client accounts.
Analyzed and executed solutions for client feedback and service requests.
Education
Languages
Summary
Experienced in client support, database management, and sales assistance at Vatia sas esp.
Key Achievements
- Handled customer inquiries and provided assistance in person at Vatia sas esp.
- Managed, registered, and analyzed client requests, complaints, and service requests
- Contributed to sales processes through the creation of commercial offers and client onboarding
Experience
Analista Operativo Clientes
Atender y asesorar al cliente que se presenten de manera presencial en las oficinas., Recepciónar, radicar y registrar la peticiones físicas y verbales, queja o solicitud por medio de atención personalizada, Analizar, ejecutar y solucionar las PQR cumpliendo con los requerimientos del cliente, Manejo de bases de datos, inventario, gestión de acuerdos de pago., Elaboración de ofertas mercantiles y creación de clientes para ejecución de ventas, entre otros procesos