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Competencies
Demonstrated experience with Legal Document Drafting.
Demonstrated experience with Translation of legal documents (English-Spanish; Spanish-English).
Demonstrated experience with Client Communication.
Demonstrated experience with Customer Assistance.
Demonstrated experience with Quickbooks.
Education
Experience
Customer Support Director
Drafted, proofread, and submitted legal documents including trademark applications, renewals, and recordals (assignments, mergers, name changes)., Managed client communication via phone and email, ensuring accurate intake and information gathering., Maintained electronic document organization and filing systems., Provided timely status updates to clients and ensured deadlines were met., Collaborated with multiple departments to ensure procedural accuracy and documentation integrity., Generation of quotes and negotiation of applicable discounts and special considerations for projects., Management of a trademark management software (Galena) and a tailored CRM software.
Customer Service Manager
Managed customer inquiries via live chat and email., Provided customer assistance concerning cash promotions and monetary issues that arose during gameplay., Investigated fraud and collusion, providing detailed case reports., Delivered technical and onboarding support for franchisees., Handling of back-office software native to the poker sites within the network.
Account Manager & General Supervisor
Supervised team operations and handled customer communications for online gaming, answering services, limousine rental, and a telephone company., Monitored staff performance and resolved service issues., Handled a group of 5 people within the answering service and limousine rental and supervised a staff of 15 people within the telephone company account.