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Corporate Service & Account Manager with 5+ years in language education
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Competencies
Built and maintained strong relationships with corporate clients and VIP students ensuring satisfaction and retention.
Ensured proper training and effective team assignment of coaches, teachers, and leaders across projects.
Designed and delivered tailored classes in Business English, monitoring student progress and providing feedback.
Followed up on accounts, prepared performance reports, and supported project operations at Wall Street English.
Handled administrative and logistical tasks across roles, including resource management and client correspondence.
Education
Languages
Summary
Experienced in managing language education services, corporate accounts, and training teams with a focus on customer satisfaction and operational efficiency.
Key Achievements
- Progressed from Teaching Assistant to Corporate Service Manager within Wall Street English, demonstrating role expansion and leadership.
- Managed multiple corporate accounts and supervised teacher assignments, ensuring curriculum and client needs were met.
- Conducted classes for VIP students and tailored business English sessions, demonstrating client-specific service delivery.
Experience
Corporate Service Manager
Following up on corporate accounts, Ensuring that coaches and teachers were properly trained and assigned to each project, Holding monthly meetings with project leaders to present performance reports, Providing guidance and support to teachers, coaches, leaders, and students, Conducting classes for some VIP students
Key Account Manager (Academic Manager)
Following up on several corporate accounts, Preparing reports for the monthly meetings with account leaders, Providing support to leaders and students in each project, Assigning teachers to each group or VIP student, Teaching classes to VIP students, Requesting and assigning materials to students, Supervising the coaches' duties
English Teacher
Providing support to students by addressing any questions that arise during their lessons, Designing classes tailored to each student's level, Conducting Business English sessions for groups from various companies, Monitoring their progress, assessing their development, and offering constructive feedback
Teaching Assistant
Conducting welcome sessions and Business English lessons for groups from various companies, Monitoring their progress and providing regular feedback
Personal Tutor
Welcoming new students by providing an induction and guiding them through their learning process, Monitoring their progress, Ensuring that all tools are functioning properly, Offering support in booking activities for students
Administrative Assistant
Renting apartments for both long-term and short-term foreign staff members, Maintaining communication with landlords, Managing and overseeing apartment deliveries, Handling rent and service payments, Coordinating repairs when needed, Managing the contract approval process, Ensuring timely delivery of resources for newcomers, Keeping the system updated
Bilingual Receptionist
Customer service, Reception of administrative invoices, Handling of internal and external correspondence, Answering phone calls
HR Assistant
Customer service for generating employment certificates, Generating payslip attachments, income and tax certificates, and pending vacation days for company employees, Follow-up with individuals in product training and tracking of attrition via phone, Management of social security ID cards and verification of certification data for employment references
Translator – University Trainee
Translation of aviation regulations from English to Spanish, Applying technical aviation language and following the proper translation process, Revision of regulations whose translations required correction