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Claudio
Customer Service Representative with 10+ years of experience in client relations
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Competencies
Utilized problem-solving skills to address customer complaints and disputes efficiently.
Applied active listening to understand customer needs and develop satisfactory resolutions.
Used knowledge of company products and services to respond accurately to customer inquiries.
Built rapport with clients to enhance satisfaction, retention, and generate positive feedback.
Education
Languages
Summary
Dedicated customer service professional with over a decade of experience delivering empathetic support and fostering client loyalty in the education sector.
Key Achievements
- Resolved customer complaints with empathy, leading to increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism while resolving disputes.
- Built strong relationships with clients through active listening, improving retention and positive feedback.
Experience
Representante de Servicio al Cliente
Resolvi las quejas de los clientes con empatía, lo que resultó en una mayor lealtad y negocios repetidos., Gestionó situaciones de alto estrés de manera efectiva, manteniendo el profesionalismo bajo presión mientras resolvía disputas o conflictos., Mayor satisfacción del cliente al abordar...