Cleovic

Cashier

Technical Support and Customer Service

Identify, investigate, and resolve users problems with computer software and hardware., Field support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.

Quality Assurance CX

Monitoring, inspecting, and proposing measures to correct or improve a company's final products and processes in order to meet established quality standards.

Catering assistant

Provide catering support in the preparation, cooking and serving of food and beverages plus related catering duties.

Quality Assurance Specialist

Ensuring that products and services meet the highest standards of quality and compliance., Designing, implementing, and managing quality assurance processes, conducting inspections and audits, and identifying areas for improvement across various operational stages., Creating and executing test plans, analyzing data, and collaborating with cross-functional teams to ensure adherence to industry regulations and company standards.

Resolution Desk

Managed critical and escalated customer cases, providing effective and personalized resolutions in high-impact situations, with a strong focus on customer retention, loyalty, and overall passenger experience., Handled escalated cases requiring advanced analysis and decision-making beyond first-level support, including ticket adjustments, refunds, rebookings, and coordination with internal teams to achieve final resolution.